Help
Returns & Refunds
Every North Four item is made especially for you after your order is placed. Because of that, we handle returns a little differently from a traditional retailer.
Why we can’t accept general returns
We're unable to accept returns or exchanges for things like ordering the wrong size, changing your mind, color preference, or buyer's remorse. Please take a moment with our size guide and the product details before checking out.
Damaged, defective, or wrong item
If your order arrives damaged, defective, or different from what you ordered, contact us within 14 days of delivery. Include:
- Your order number
- A short description of the issue
- Clear photos showing the damage, defect, or wrong item
Once we've reviewed it, we'll make it right with a free replacement or a refund to your original payment method.
Lost packages
If tracking shows your package was delivered but it's missing, please contact your local carrier first. We're unable to guarantee replacements or refunds for packages marked delivered by the carrier.
Order changes & cancellations
Orders move into production quickly, so changes and cancellations are only possible in a short window after purchase. Reach out as soon as possible — once an item is in production, it can't be changed or canceled.
Need help with an order? Email hello@northfourdesigns.com.